RHS Boating & Marine
P & D Imports Pty Ltd | ABN 60 645 653 050
Last updated: 17 October 2026
1. Introduction
RHS Boating & Marine supplies boating and marine products through our inventory and established supplier and distribution arrangements.
Some products may be specially sourced, ordered from suppliers or temporarily unavailable for immediate dispatch.
This policy explains how we manage special orders, backorders, supplier availability and associated delivery arrangements.
2. Product Availability
We endeavour to keep product availability information accurate.
However, stock levels may change due to customer demand, supplier availability, manufacturing delays or transport conditions.
An item displayed on our website may not always be immediately available.
Where availability materially affects an order, we will contact the customer and explain the available options.
3. Special Orders
A special order is a product sourced or prepared specifically in response to a customer's request.
Special orders may include:
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Specially sourced marine components.
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Unusual product sizes or configurations.
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Products requiring specific supplier ordering.
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Customised or made-to-order equipment.
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Products manufactured or altered to customer specifications.
We will communicate material product specifications, estimated availability, pricing and any relevant conditions before confirming a special order.
4. Backorders
A backorder occurs when a product is ordered but is temporarily unavailable for dispatch.
Where backordering is available, we will provide an estimated delivery or dispatch timeframe where reasonably practicable.
Estimated arrival dates may change because of supplier or freight delays.
Customers will be informed of material changes where appropriate.
5. Supplier Stock
Some products may be sourced from Australian manufacturers, importers, wholesalers or distributors.
Supplier availability is subject to their operational conditions.
We do not guarantee supplier inventory unless stock availability has been confirmed.
If a supplier discontinues or cannot provide a product, we will advise the customer and offer an appropriate alternative or refund.
6. Estimated Delivery Times
Delivery and supplier lead times are estimates unless we expressly agree otherwise.
Factors affecting delivery may include:
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Supplier inventory levels.
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Manufacturing or assembly requirements.
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Import and customs delays.
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Freight availability.
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Regional transport conditions.
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Public holidays and business closures.
We will not knowingly make delivery promises without reasonable grounds.
Where a delay becomes significant, customers may have statutory cancellation or refund rights.
7. Changes to Product Specifications
Manufacturers may revise product specifications, packaging or designs.
Where a proposed change would result in a materially different product, we will seek the customer's agreement before substitution.
Customers are not required to accept materially different goods.
If the originally ordered product cannot be supplied, we will provide an appropriate remedy.
8. Special-Order Cancellations
Customers wishing to cancel a special order should contact
For discretionary change-of-mind cancellations, we may consider whether the product has been sourced, manufactured, customised or dispatched.
Reasonable cancellation conditions disclosed before purchase may apply where legally permitted.
No cancellation condition overrides rights available under Australian Consumer Law.
9. Backorder Cancellations and Refunds
Customers may request cancellation of a backorder before dispatch.
We will assess the request according to the agreed supply arrangements and applicable law.
Where we cannot supply goods within the required or legally applicable timeframe, customers may be entitled to cancel and receive a refund.
Where a refund is due under law, we will not substitute store credit without the customer's agreement.
10. Partial Orders
If an order contains both available and unavailable products, we may offer to:
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Dispatch available products first.
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Hold the order until all products are available.
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Cancel and refund unavailable products.
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Provide an agreed suitable alternative.
We will disclose any additional freight charges and seek agreement before proceeding.
11. Customised Products and Returns
Products manufactured, cut, altered or customised to customer specifications may be excluded from our discretionary 30-day change-of-mind returns policy.
This does not restrict remedies for faulty, incorrectly described, unsafe or otherwise non-compliant goods.
Australian Consumer Law continues to apply where relevant.
12. Communication and Customer Service
Customers seeking updates about special orders or backorders may contact our customer service team.
Please include your order number and product details.
We will provide available information concerning the order's status and expected fulfilment.
13. Contact Information
P & D Imports Pty Ltd trading as RHS Boating & Marine
ABN: 60 645 653 050
Website: https://www.rhsboating.com.au
Email: