Returns & Refunds Policy
RHS Boating & Marine — 30-Day Returns
P & D Imports Pty Ltd
ABN: 60 645 653 050
Last updated: 14 October 2026
1. Our Commitment
At RHS Boating & Marine, we want customers to shop with confidence.
We provide a 30-day change-of-mind returns policy for eligible products and honour all rights and remedies available under Australian Consumer Law.
2. 30-Day Change-of-Mind Returns
If you change your mind about an eligible purchase, you may request a return within 30 calendar days of receiving the goods.
To qualify for a change-of-mind return:
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The product must be unused, undamaged and in resaleable condition.
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Original packaging, product labels, manuals and supplied accessories must be included where reasonably applicable.
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The product must not have been installed, modified or permanently altered.
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Proof of purchase must be provided.
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You must contact us within the 30-day return period.
Please contact
Once approved, we will provide return instructions.
These conditions apply to discretionary change-of-mind returns and do not restrict Australian Consumer Law rights.
3. Products Excluded from Change-of-Mind Returns
Unless we expressly agree otherwise, discretionary change-of-mind returns are unavailable for:
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Special-order or custom-made products.
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Products cut, altered or manufactured to customer specifications.
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Products that have been installed, used or damaged after delivery.
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Goods that cannot be safely resold because of their condition.
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Products with missing essential parts or accessories.
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Opened consumables or sealed safety-related items where opening has made them unsuitable for resale.
These exclusions do not apply where a remedy is required under Australian Consumer Law.
4. Faulty, Damaged or Incorrect Products
If you receive a product that is faulty, damaged, unsafe, incorrectly supplied or otherwise fails to meet a consumer guarantee, please contact us.
Email
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Your order number or proof of purchase.
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A description of the problem.
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Photographs where reasonably available.
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Any relevant product or manufacturer details.
We will assess the matter and provide the appropriate remedy under Australian Consumer Law.
You do not need to retain original packaging to exercise statutory consumer rights.
5. Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For a major failure, eligible consumers generally have the right to choose a refund or replacement.
For a failure that is not major, we may be entitled to provide an appropriate remedy within a reasonable time.
Your statutory consumer rights are not limited to 30 days.
6. Return Shipping Costs
Change-of-mind returns
Customers are responsible for the costs of returning goods under our discretionary change-of-mind policy.
Original delivery charges are generally not refundable for change-of-mind returns.
Faulty or non-compliant products
Where goods fail to meet applicable consumer guarantees, we will meet our obligations concerning reasonable return costs.
If goods are large, heavy or difficult to return, we will arrange collection or otherwise meet our legal obligations where required.
Please contact us before arranging an expensive return.
7. Return Instructions
Before returning products, email
Please include your order number, product details and reason for return.
Once we provide instructions, securely package the goods and send them to the nominated return address.
We recommend using a tracked postal service for discretionary returns.
Do not send items containing batteries, dangerous goods, fuel residues or other restricted materials without confirming an appropriate and lawful return method.
8. Refund Processing
Approved refunds will be processed as promptly as reasonably practicable.
We generally aim to process approved refunds within five business days after completing any necessary assessment.
The time taken for funds to appear in your account depends on your bank, card issuer or payment provider.
Refunds will ordinarily be returned through the original payment method, where available and appropriate.
We will not unreasonably delay remedies required by Australian Consumer Law.
9. Exchanges
Where stock is available, we may offer an exchange for an eligible change-of-mind return.
Any price difference or additional freight charges will be disclosed before the exchange is completed.
Exchanges for faulty goods will be handled in accordance with Australian Consumer Law.
10. Manufacturer Warranties
Some products are supplied with manufacturer warranties.
These warranties may specify additional procedures, service periods or available remedies.
Manufacturer warranties operate in addition to your rights under Australian Consumer Law and do not replace those rights.
Customers are not required to resolve statutory consumer guarantee claims directly with a manufacturer instead of RHS Boating & Marine.
11. Contact Us
For all returns, refunds and warranty enquiries:
RHS Boating & Marine
P & D Imports Pty Ltd
ABN: 60 645 653 050
Email:
Website: https://www.rhsboating.com.au
Please contact us before returning any goods.