RHS Boating & Marine
P & D Imports Pty Ltd | ABN 60 645 653 050
Last updated: 17 October 2026
1. Product Safety Commitment
RHS Boating & Marine is committed to supplying marine and boating products that meet applicable product safety requirements.
We recognise that product safety is particularly important for equipment used on vessels, boat trailers and in marine environments.
This page explains how customers can report safety concerns, find recall information and obtain assistance with potentially unsafe products.
2. What Is a Product Recall?
A product recall is a process used to address products that may present a safety risk or fail to comply with applicable mandatory safety requirements.
Recalls may be initiated by manufacturers, importers, distributors, retailers or government authorities.
Depending on the circumstances, a recall may involve:
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Removing products from sale.
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Notifying affected customers.
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Providing safety instructions.
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Arranging inspections or modifications.
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Repairing affected products.
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Replacing products.
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Providing refunds or other appropriate remedies.
The remedy provided will depend on the relevant recall arrangements and applicable consumer law.
3. Products That May Be Affected
Marine equipment that could potentially be subject to safety notices or recalls includes:
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Lifejackets and personal flotation devices.
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Marine batteries and charging equipment.
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Electrical switches, cables and connectors.
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Marine fuel tanks and fittings.
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Trailer couplings, brakes, wheels and bearings.
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Anchoring and mooring equipment.
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Marine pumps and plumbing equipment.
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Navigation and safety equipment.
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Flammable or regulated boating products.
The inclusion of a product category in this list does not indicate that products in that category are currently recalled.
4. What to Do If a Product Is Recalled
If you believe a product purchased from RHS Boating & Marine is subject to a recall:
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Stop using the product where advised and safe to do so.
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Follow the relevant official recall instructions.
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Identify the product name, model, batch or serial number.
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Retain your proof of purchase if available.
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Contact RHS Boating & Marine for assistance.
Do not continue using a product where an official recall notice identifies an immediate danger.
5. How We Handle Safety Notices
When we become aware of a safety concern affecting products we supply, we will assess the available information and take appropriate steps.
Depending on the circumstances, these may include:
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Investigating the reported concern.
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Consulting manufacturers, distributors or relevant authorities.
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Reviewing affected product codes, models or batches.
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Suspending affected product sales where appropriate.
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Contacting identifiable affected customers.
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Providing recall or remedial instructions.
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Arranging appropriate repairs, replacements or refunds.
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Completing required regulatory notifications.
We will comply with applicable mandatory reporting and recall obligations.
6. Notifying Customers
Where an affected product can be linked to a customer order, we may use relevant contact information to communicate important safety notices.
Notifications may be sent by email or another appropriate channel.
Customers should ensure their order contact details are accurate.
Essential product safety communications may be issued independently of promotional marketing preferences where permitted by law.
7. Checking Official Recall Information
Customers can check Australian product recalls through the official Product Safety Australia website:
https://www.productsafety.gov.au
This government resource provides information about product safety, recalls and relevant regulatory notices.
Manufacturer websites may also provide safety alerts and product support information.
8. Reporting an Unsafe Product
If you identify a potential safety defect in a product purchased from RHS Boating & Marine, contact us promptly.
Please provide:
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Your name and contact information.
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Order number or approximate purchase date.
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Product name, model and code.
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Batch or serial number, where available.
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A description of the suspected defect.
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Photographs, where safe and reasonably available.
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Details of any relevant incident.
Email:
Use the subject line: Urgent Product Safety Concern.
If an incident involves immediate danger, contact emergency services rather than waiting for an email response.
9. Serious Injury or Product Incidents
If a product is involved in an incident causing injury, illness or property damage, please notify us as soon as reasonably possible.
Provide information about the incident without exposing yourself or others to further danger.
We will assess the information and comply with applicable product safety reporting obligations.
Where required, serious incidents will be reported to the relevant authorities within the statutory reporting period.
10. Repairs, Replacements and Refunds
The appropriate remedy for an unsafe or recalled product depends on the nature of the defect, applicable recall arrangements and Australian Consumer Law.
Where a product fails to meet consumer guarantees, customers may be entitled to a refund, replacement, repair or compensation.
Recall procedures do not exclude statutory consumer rights.
Customers will not be required to accept an inadequate remedy where Australian Consumer Law provides a different entitlement.
11. Product Registration and Manufacturer Information
Some manufacturers may offer voluntary product registration services.
Where available, registration may assist manufacturers in notifying product owners about updates or safety issues.
Manufacturer registration is not generally a condition of exercising Australian Consumer Law rights.
Customers should retain product information and proof of purchase where reasonably possible.
12. Changes to Safety Information
Product safety requirements and manufacturer notices may change.
We may update this page as new safety information becomes available.
For the latest national recall information, customers should consult Product Safety Australia and relevant official manufacturer notices.
13. Contact Information
P & D Imports Pty Ltd trading as RHS Boating & Marine
ABN: 60 645 653 050
Website: https://www.rhsboating.com.au
Email:
Product safety enquiries:
Please use Urgent Product Safety Concern as your email subject when reporting a suspected dangerous product.