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RHS Boating & Marine

Privacy Policy

Privacy Policy

P & D Imports Pty Ltd trading as RHS Boating & Marine
ABN: 60 645 653 050
Website: https://www.rhsboating.com.au
Last updated: 14 October 2026

1. Introduction

RHS Boating & Marine respects the privacy of customers and visitors to our website.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you browse our website, create an account, make a purchase or communicate with us.

We are committed to handling personal information responsibly and complying with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our business.

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

  • Your full name and business name.

  • Billing and delivery addresses.

  • Email address and telephone number.

  • Account registration and contact details.

  • Order history, purchases, returns and enquiries.

  • Payment transaction references and confirmation details.

  • Communications with our customer service team.

  • Website usage information, IP addresses, browser details and cookie identifiers.

We generally do not require customers to provide sensitive personal information to purchase our products.

3. How We Collect Information

We may collect personal information when you:

  • Create or update a customer account.

  • Place an order through our online store.

  • Contact us by email, telephone or website form.

  • Request a refund or warranty assessment.

  • Subscribe to marketing communications.

  • Browse our website and interact with cookies or analytics technologies.

We may also receive relevant transaction or delivery information from payment processors and delivery providers.

4. How We Use Personal Information

We use personal information for legitimate business purposes, including:

  • Processing and fulfilling orders.

  • Receiving and confirming payments.

  • Arranging shipping through Australia Post or other approved carriers.

  • Providing customer service.

  • Handling returns, refunds, warranties and disputes.

  • Maintaining customer accounts and order records.

  • Detecting fraudulent transactions and protecting website security.

  • Complying with taxation, accounting and legal obligations.

  • Improving website functionality and customer experience.

  • Sending promotional communications where permitted by law.

We will not sell customer contact lists or personal information to third-party advertisers.

5. Payment Processing

Our website offers payment processing through eWAY and PayPal.

When you make a payment, relevant personal and transaction information may be transmitted to the selected payment provider for payment authorisation, fraud prevention, transaction processing and related services.

We do not intentionally collect or store full payment card details within our ordinary customer records.

Payment providers may collect and process information under their own privacy policies and contractual arrangements.

6. Disclosure to Third Parties

We may disclose personal information where reasonably necessary to:

  • Payment processors, including eWAY and PayPal.

  • Australia Post and approved freight providers.

  • Website hosting and information technology providers.

  • Suppliers involved in fulfilling customer orders.

  • Professional advisers, including accountants and legal advisers.

  • Government agencies, regulators and law enforcement bodies where legally required.

We seek to disclose only the information reasonably necessary for the relevant purpose.

7. Overseas Disclosure

Some payment, hosting, email, analytics or technology service providers may process or access personal information outside Australia.

Where applicable, we will take reasonable steps to address overseas privacy risks in accordance with Australian law.

Details of relevant overseas recipients and their locations will be made available where required and reasonably practicable.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Maintain customer login sessions.

  • Preserve shopping cart contents.

  • Support checkout functionality.

  • Improve website performance and security.

  • Understand website traffic and customer interactions.

You may manage some cookie preferences through your web browser.

Disabling essential cookies may affect login, shopping cart or checkout functionality.

Any additional analytics or advertising technologies will be managed in accordance with applicable privacy and consent requirements.

9. Marketing Communications

Where permitted by law, we may send information about new marine products, special offers, company announcements and relevant services.

Marketing emails will include an appropriate unsubscribe mechanism.

You may request removal from our marketing communications at any time by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..

Transactional messages, such as receipts and delivery notifications, may still be sent where necessary to complete your purchase.

10. Information Security

We take reasonable steps to safeguard personal information against unauthorised access, misuse, loss, modification and disclosure.

These measures may include access controls, secure website connections, account security measures and appropriate payment integrations.

No electronic system can be guaranteed completely secure.

If we identify an eligible data breach, we will comply with applicable notification requirements.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order administration, legal compliance, tax records, customer service and dispute resolution.

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to legal recordkeeping obligations.

12. Access and Correction

You may request access to personal information that we hold about you or request corrections where it is inaccurate, incomplete or outdated.

Please email This email address is being protected from spambots. You need JavaScript enabled to view it. with sufficient details to identify the information concerned.

We may need to verify your identity before responding.

We will handle requests in accordance with applicable privacy legislation.

13. Privacy Complaints

If you believe your personal information has been mishandled, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Include a description of your concern and any relevant details.

We will investigate and respond within a reasonable period, generally aiming to respond within 30 days.

If your complaint is not satisfactorily resolved, you may be able to contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, website technologies or legal obligations.

The current version will be published on our website.

15. Contact Details

P & D Imports Pty Ltd trading as RHS Boating & Marine
ABN: 60 645 653 050
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: https://www.rhsboating.com.au