#  Email Marketing & Communications Policy

**RHS Boating & Marine**
P & D Imports Pty Ltd | ABN 60 645 653 050
Last updated: 17 October 2026

## 1. Introduction

RHS Boating & Marine values responsible, relevant and transparent customer communications.

This policy explains how we manage promotional emails, marketing subscriptions and transactional communications.

Our practices are intended to comply with applicable Australian laws, including the Spam Act 2003 (Cth) and relevant privacy legislation.

## 2. Types of Communications

We may communicate with customers about:

- Order confirmations and payment receipts.
- Shipping and delivery updates.
- Product availability and backorders.
- Customer service enquiries.
- Returns, refunds and warranty claims.
- Product safety notices and recalls.
- New products and marine equipment.
- Promotional campaigns, offers and announcements.

Communications may be transactional, service-related or promotional depending on their content and purpose.

## 3. Marketing Consent

We will send commercial electronic marketing messages only where permitted by applicable law.

Consent may be expressly provided, for example through a newsletter subscription or a clear marketing opt-in.

In limited circumstances, consent may be inferred where permitted by law.

Making a purchase does not automatically give us unrestricted permission to send unrelated marketing indefinitely.

We will maintain appropriate consent and subscription records.

## 4. Marketing Subscriptions

Customers may be offered the opportunity to subscribe to information about products, promotional campaigns and company announcements.

Marketing subscriptions should be optional and clearly identified.

We will not make promotional email consent a mandatory condition of an ordinary online purchase where it is not necessary to complete the transaction.

## 5. Unsubscribing

Customers may unsubscribe from commercial electronic marketing communications at any time.

Our marketing emails will include a functional unsubscribe option that complies with applicable law.

Unsubscribe requests will be processed within the timeframe required by law.

Customers may also request removal from marketing lists by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..

We will not charge customers to unsubscribe or impose unreasonable obstacles.

## 6. Transactional Emails

Customers may continue to receive necessary service communications after unsubscribing from marketing.

These may include receipts, order confirmations, shipping updates, refund information and essential product safety notifications.

Such messages will be limited to legitimate transactional, service or legally required purposes.

## 7. Sender Identification

Commercial electronic messages sent by RHS Boating & Marine will contain the sender information required by applicable law.

Our messages will identify the responsible business and provide appropriate contact details.

## 8. Marketing Content

We aim to ensure promotional content is accurate and not misleading.

Product descriptions, prices, availability, discount claims and offers will be subject to Australian Consumer Law.

Any promotional terms and conditions will be disclosed where relevant.

## 9. Customer Data and Marketing Providers

Where we use external email marketing or communication service providers, relevant customer information may be processed for the purpose of delivering authorised communications.

We will manage such arrangements in accordance with our Privacy Policy and applicable privacy obligations.

We do not sell customer email lists to third-party advertisers.

## 10. Changes to Marketing Preferences

Customers may request changes to their communication preferences by contacting us.

We will take reasonable steps to ensure preferences are reflected in our marketing systems.

## 11. Complaints

If you receive an unwanted commercial electronic message from RHS Boating & Marine, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

We will investigate the concern and take appropriate corrective action.

Customers may also contact the Australian Communications and Media Authority where appropriate.

## 12. Contact

**P & D Imports Pty Ltd trading as RHS Boating & Marine**
ABN: 60 645 653 050
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: [https://www.rhsboating.com.au](https://www.rhsboating.com.au/)